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Returns Form

UK Returns

We are pleased to offer a no quibble 28 day returns guarantee for any reason for a refund. For our UK based customers we have a free returns option available to you. Simply follow the instructions below:

Returned goods which are not faulty must be in their original packaging & be fit for re-sale.

  1. Enter your order number and the email address you entered when you ordered, in the field above
  2. Print off the Returns paperwork and complete with the necessary details
  3. Cut out your Free Post label and attach it to your parcel
  4. Take your parcel to your local Royal Mail office where they will provide you with a tracking number – keep this receipt as it is your proof of postage
  5. Your return will be processed within 14 days


Need an exchange?

We will be happy to exchange items to UK addresses within our returns policy period. If you do need an alternative item please complete the returns form with details of the product you would like to receive instead and we will process your request as soon as possible. If the new product is of a lower value we will refund the difference back to the card or PayPal used for the original purchase. If the new product is more expensive we will contact you for further payment details before we can despatch. Please ensure we have up to date details so we can contact you by telephone.

Which items am I not able to return?

Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights and underwear may not be returned once opened unless they are faulty. CDs, DVDs and toiletries are also non-returnable. 


What if something is faulty?

We are never pleased to hear that any items received are faulty, damaged or were incorrectly shipped. All of our products are scrutinised prior to despatch however if, on the rare occasion, something isn’t as it’s supposed to be, please contact us by email or telephone to let us know. We will ask for the product to be returned under our normal returns procedure within 28 days from the despatch date and will be happy to exchange it for the same item or issue a full refund along with the postal cost.


Will I receive a refund or a credit note?

All returns where an exchange is not requested will be refunded to the credit/debit card or PayPal account used for the original purchase as soon as possible, in any case within 14 calendar days from receipt of goods returned.  This does not affect your statutory rights as a consumer.

Please Note: We will only refund original postage costs in the event of an error by FirstPosition, or in the case of faulty goods.


What is your Return Address?

First Position
Harlequin House
Forde Court
Newton Abbot
TQ12 4BT
United Kingdom


Telephone: 033 0333 0222

Email: help@firstposition.com